Yes. We can provide a preview of your custom details before production. If you’d like any changes, we’ll revise them based on your request until you’re satisfied, and we’ll only move forward once everything looks right.

If you notice an error, please contact us as soon as possible. We’ll do our best to update your details before production begins. Once production has started, changes may no longer be possible.

Personalisation usually takes 1–2 business days. Once your custom details are confirmed, we’ll begin preparing your tag as quickly as possible.

Shipping times vary by destination, but most orders arrive within 5–7 business days after production. You’ll receive tracking information once your order has been shipped.

The bowtie is secured with a small fastener on the collar, keeping it firmly in place during walks and outings.

The collar is wide enough to be comfortable but not bulky, making it suitable for most small to medium dogs.

Yes. Your dog’s name and phone number are securely engraved, remaining legible even after washing or regular wear.